Refund Policy

General Policy:

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Please note that our policy lasts 7 days from the date you have received the product. If 7 days have gone by since you have received your product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it (Photo will be required). Refunds without the original packaging and documentation will be rejected.
  • Your item must be in the original packaging The packing box is opened/damaged will not be accepted for refund. (Photo will be required).
  • Your item needs to have the receipt or proof of purchase.

To complete your refund, we require a receipt or proof of purchase. Please send your explanation for the refund including all appropriate proof as attachments to

Please do note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

No Refunds: 

You will not receive refunds if; You did not receive your orders due to factors caused by you or factors beyond our control, like:

  • Wrong shipping address
  • Not cleared by your local custom
  • A natural disaster which led to the delay
  • Packages sent lost, stolen, stuck in the transit or redelivering cost thus no refunds will be available.

Non-refundable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Several types of goods are exempt from being refunded. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There are certain situations where only partial refunds are granted (if applicable)

  • Gift cards
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

NOTE – Please do not send your purchase back to the manufacturer or us. We only provide refund services but not returns

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